Mandatory Acceptance of Terms
BY CREATING AN ACCOUNT, ACCESSING OUR WEB PORTALS, DOWNLOADING OUR MOBILE APPLICATIONS, OR PROCEEDING THROUGH AN INSTITUTIONAL ONBOARDING PROCESS, YOU AGREE TO BE BOUND BY THESE TERMS AND OUR PRIVACY POLICY. IF YOU DO NOT AGREE, YOU MUST IMMEDIATELY DISCONTINUE ALL ACCESS AND USE OF THE SERVICES.
1. ACCEPTANCE OF TERMS
These Terms and Conditions of Service ("Terms", "Agreement") constitute a legally binding agreement between EdYantra Technologies Private Limited ("EdYantra", "Company", "we", "us", or "our") and:
- Educational Institutions: Schools, Colleges, Preschools, Educational Trusts, and Coaching Academies (represented by authorized signatories, directors, or principals) that license our Education Enterprise Resource Planning (ERP) platform.
- Individual End-Users: Including School Administrators, Teachers, Academic Staff, Parents, Legal Guardians, Students, and Transport Personnel who access our web portals, SaaS dashboards, and mobile applications (collectively, the "Platform" or "Services").
2. NATURE OF THE SERVICES & MULTI-TENANT ARCHITECTURE
EdYantra delivers a cloud-native, multi-tenant Institutional Management System providing:
Admissions, Division assignments, Academic year rollover, Digital circulars, and Institutional CMS websites.
Dynamic timetable generation, homework distribution, teacher daily work reports, question bank repositories, and study notes.
Gradebook calculation, pass/fail algorithms, and automated digital report card generation with anti-counterfeit QR codes.
Fee head configuration, installment billing schedules, Razorpay online fee processing, and instant PDF tax receipt generation.
Comprehensive student dossiers, cloud document vaults (AWS S3), dynamic ID cards, and bonafide certificates.
School transport fleet management, vehicle route allocation, bus driver assignment, and campus hardware turnstile / biometric integration.
3. USER ROLES, ELIGIBILITY & ACCOUNTS
3.1. Eligibility
- Institutional Administrators & Faculty: Must be authorized employees or agents of an enrolled Educational Institution with legal authority to manage institutional affairs.
- Parents & Legal Guardians: Must be legal parents or appointed guardians of enrolled students with legal authority to manage the student's schooling, fee obligations, and consent.
- Students (Minors): Students access the Platform under parental supervision and under the institutional authority of their enrolled School in compliance with applicable education and child protection laws.
3.2. Account Security & Responsibilities
- Authentication: Access is secured via Role-Based Access Control (RBAC), JSON Web Tokens (JWT), Speakeasy TOTP Two-Factor Authentication, and SMS OTP verification (Twilio / Fast2SMS).
- Credential Confidentiality: You are strictly responsible for maintaining the confidentiality of your credentials (usernames, passwords, OTPs). Any action taken under your account credentials is deemed to be performed by you.
- Immediate Notification: You agree to immediately notify EdYantra and your School Administration of any unauthorized account access, compromised passwords, or security incidents.
4. INSTITUTIONAL RESPONSIBILITIES & DATA FIDUCIARY DUTIES
When an Educational Institution licenses EdYantra:
- Authority & Legal Compliance: The Institution represents and warrants that it has lawful authority to collect, upload, and process personal data of enrolled students, parents, and staff in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act), FERPA, and COPPA.
- Data Accuracy: The Institution is solely responsible for the authenticity, correctness, and currency of curriculum data, grading parameters, attendance logs, and fee structures entered into the Platform.
- Parental Notice & Consent: The Institution warrants that it has provided appropriate privacy disclosures and secured necessary parent/guardian consent for digital academic monitoring, emergency SMS broadcasts, and transportation tracking.
5. FEES, BILLING & PAYMENT PROCESSING
5.1. SaaS Subscription Fees (Institution to EdYantra)
- Educational Institutions agree to pay all subscription licensing fees, student per-capita charges, or module add-on fees as specified in their formal Commercial Master Service Agreement (MSA) or SaaS Order Form.
- Failure to pay subscription fees within thirty (30) days of the due date may result in suspension of administrative API access or student enrollment features until accounts are settled.
5.2. Student Fee Payments (Parents to Institution via Razorpay)
- EdYantra integrates third-party payment gateway services (Razorpay) to allow parents/guardians to remit tuition, transport, exam, and other school fee installments electronically.
- Payment Processing Role: EdYantra serves solely as a software technology provider. Funds collected via online transactions settle directly into the respective Institution's verified merchant bank account (configured with IFSC, bank branch, and institutional credentials).
- Payment Gateways & Card Data: All electronic transactions are executed across PCI-DSS compliant networks. EdYantra does not store raw credit/debit card numbers, CVVs, or NetBanking banking credentials.
- Convenience Fees & Surcharges: Any convenience fees, processing charges, or banking taxes applied to online transactions are governed by the payment aggregator and banking networks.
5.3. Refunds & Disputed Fee Transactions
- Institution Discretion: All school fees paid through the Platform are subject to the individual refund, cancellation, and fee-recovery rules of the respective Educational Institution.
- EdYantra has no authority to issue fee refunds, tuition waivers, or installment adjustments without explicit, authenticated authorization from the Institution's Accounts Officer or Principal.
- If a parent initiates a chargeback or payment dispute through their bank, the Institution remains responsible for providing transaction verification records and student ledger documentation.
6. INTELLECTUAL PROPERTY RIGHTS & PROPRIETARY ASSETS
6.1. Platform Ownership
All right, title, and interest in and to the EdYantra Platform, including but not limited to the 50,000+ lines of TypeScript source code, backend architecture, 76 relational data models, REST API specifications, UI/UX designs, mobile applications, algorithms, logos, trademarks, and documentation, are the exclusive intellectual property of EdYantra Technologies Private Limited and are protected by applicable intellectual property and copyright laws.
6.2. Limited License Grant
Subject to compliance with these Terms and active subscription standing, EdYantra grants the Institution and its authorized end-users a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to access and use the Platform solely for internal educational and administrative operations.
6.3. User & Institutional Content Ownership
- The Institution retains complete ownership of its uploaded academic materials, student records, circular documents, fee receipts, and institutional branding trademarks.
- You grant EdYantra a worldwide, non-exclusive, royalty-free license to host, transmit, store, and process this content strictly as necessary to provide, secure, and troubleshoot the Services.
7. ACCEPTABLE USE POLICY & RESTRICTIONS
You expressly agree that you will NOT:
* Violation of this Acceptable Use Policy constitutes grounds for immediate account termination, revocation of SaaS access, and potential civil or criminal prosecution.
8. THIRD-PARTY SERVICES & INFRASTRUCTURE
The Services incorporate and depend upon integrations with vetted third-party infrastructure:
- Cloud Hosting & Storage: Amazon Web Services (AWS EC2 / Serverless Lambda / S3).
- Payment Processing: Razorpay.
- Mobile Push Notifications: Google Firebase Cloud Messaging (FCM).
- Telecommunications & SMS: Twilio, Fast2SMS.
- Biometric & RFID Hardware: Local turnstile / biometric gate controllers installed on campus.
While EdYantra implements enterprise-grade redundancy and fallback mechanisms, we are not liable for service interruptions, delivery failures, or transaction delays caused by telecom carrier networks, banking gateway outages, or cloud infrastructure downtime outside our direct control.
9. DISCLAIMER OF WARRANTIES
- "As-Is" and "As-Available": THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
- No Guarantee of Uninterrupted Operation: EDYANTRA DOES NOT WARRANT THAT THE PLATFORM WILL OPERATE UNINTERRUPTED, COMPLETELY SECURE, ERROR-FREE, OR FREE OF DELAYS. SCHEDULED MAINTENANCE AND SYSTEM UPGRADES WILL BE CONDUCTED WITH REASONABLE ADVANCE NOTICE WHENEVER COMMERCIALLY FEASIBLE.
- Academic & Legal Outcomes: EDYANTRA DOES NOT WARRANT OR GUARANTEE ANY SPECIFIC ACADEMIC IMPROVEMENT, ACCREDITATION OUTCOME, OR BOARD RECOGNITION (CBSE, ICSE, STATE BOARDS) RESULTING FROM THE USE OF OUR SYSTEM.
10. LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law:
- Consequential Damages: IN NO EVENT SHALL EDYANTRA, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS, DATA CORRUPTION, BUSINESS INTERRUPTION, LOSS OF GOODWILL, OR HARDWARE FAILURE) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES.
- Cap on Monetary Liability: EDYANTRA'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE USE OF THE PLATFORM, REGARDLESS OF THE FORM OF ACTION (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), SHALL BE STRICTLY LIMITED TO THE AMOUNT ACTUALLY PAID BY THE INSTITUTION TO EDYANTRA IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE CLAIM.
11. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless EdYantra, its parent entity, subsidiaries, officers, directors, employees, and agents against any third-party claims, liabilities, losses, damages, fines, and expenses (including reasonable legal fees) arising out of:
- Your violation of these Terms or the Acceptable Use Policy.
- Any student, parent, or staff data uploaded to the Platform without necessary legal consents.
- Disputes between an Educational Institution and a parent regarding fee refunds, student dismissal, or academic grading disputes.
- Any infringement or misappropriation of third-party intellectual property through content uploaded to your institutional CMS or student vaults.
12. TERM, SUSPENSION & TERMINATION
12.1. Term
These Terms remain in full force and effect while you maintain an active account or while the Institution's SaaS licensing contract remains active.
12.2. Suspension & Termination for Cause
EdYantra may suspend or terminate access immediately without prior notice if:
- You commit a material breach of these Terms, security guidelines, or the Acceptable Use Policy.
- The Institution defaults on licensing payments for more than thirty (30) days following formal notice.
- Continued operation poses an immediate legal, regulatory, or operational threat to the security or integrity of other tenants on the platform.
12.3. Post-Termination Data Export & Purging
Upon termination or expiration of an institutional SaaS contract:
- The Institution shall have a period of thirty (30) days to request a complete machine-readable export (CSV / SQL dump / S3 archival package) of all student rosters, attendance logs, exam records, and fee ledgers.
- Following the expiration of the 30-day export grace period, EdYantra will securely purge and delete all institutional database records and S3 document vaults, except where retention is required by applicable statutory record-keeping laws.
13. GOVERNING LAW & DISPUTE RESOLUTION
- Governing Law: These Terms shall be governed by and construed in accordance with the substantive laws of India, without regard to conflict of law principles.
- Amicable Negotiation: In the event of any dispute or controversy arising out of these Terms, the parties shall first attempt in good faith to resolve the dispute through direct executive negotiations for a period of thirty (30) days.
- Arbitration & Jurisdiction: If unresolved, the dispute shall be referred to and finally resolved by binding arbitration under the Arbitration and Conciliation Act, 1996, by a sole arbitrator mutually appointed by the parties. The seat and venue of arbitration shall be New Delhi, India, and proceedings shall be conducted in the English language. Subject to arbitration, the courts located in New Delhi, India shall have exclusive jurisdiction.
14. MODIFICATIONS TO TERMS
We reserve the right to revise and update these Terms from time to time to accommodate new features, regulatory requirements, or security enhancements. We will notify users of material changes via prominent banner notifications in the mobile apps and web portals, or via email to registered institutional administrators. Your continued use of the Services following the posting of updated Terms constitutes your acceptance of the amendments.
15. CONTACT & LEGAL NOTICES
For legal inquiries, institutional licensing questions, or formal notices regarding these Terms, please contact our legal department:
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